Made to order | Made in New Zealand | By SPFX artists


Terms and conditions customers

 Terms and conditions for MedicFX customers

1. MedicFX

MedicFx is the medical division of BodyFX New Zealand Ltd. and is trading as a separate entity. BodyFX is New Zealand’s largest special FX company and is trading since 2001.

MedicFX creates realistic looking models for clinical simulation and training.


2. If a distributor is appointed in the region, country or continent of the customer, the customer will be directed to the distributor and cannot deal directly with MedicFX.


3. products

 All products that have photos on the website can be ordered as they are shown in the photo, permitting slight changes in paint, make-up and hairwork. 

For custom made and more intricate products we need to have detailed instructions to create the best possible model.

Completely new to develop custom made models can only be dealt with directly by MedicFX, but if applicable the distributor will be notified and any follow up purchases will go via the distributor.


4. Intellectual property 

All products and models from MedicFX are hand made and designed by MedicFX New Zealand and have no copyright claims from any other parties, with the exception of the products with the MOR code. These products are developed and created by MedicFX for Auckland Uniservices ltd. who owns the IP rights of these products. MedicFX is however fully licensed to on sell these products to third parties.  

All intellectual property for new to create models will stay with MedicFX unless otherwise specified in writing and agreed/ signed off by MedicFX.


5. orders 


Most of the products can be purchased directly via the web shop.

Custommade and intricate surgical models are on inquiry only.

At the checkout there is an option to go straight to payment options or toe get an official quote.When the quote is accepted and the order is received an invoice will be sent out with an estimated date of delivery. At least 30% of the invoice has to be paid before we start preparing the order. If all items are in stock they will be send out straight away when payment is received.

Orders that have been paid in full are the first to be prepared.

When the order is ready for dispatch the balance has to be paid including the shipment cost.

As soon as payment is cleared the order will be dispatched.

As soon as the order has left our premises a tracking notice will be send out to the customer.

Full payment has to be received before any order will be sent off.



All prices on the website are in NZD. If you want we can create an invoice based on different currencies. If the invoice is paid in different currency any bank fees, FX fees, and charges for foreign transactions are payable by the customer.


7. Delivery date

MedicFX will try to dispatch orders as fast as possible. Since all models are hand created large orders may take longer to sent out. It is possible to have part of your order sent out faster, but extra shipping cost will be added.

Smaller orders will be sent out between 2 and 4 weeks. For orders with new to create models or models that are very time consuming you will receive a estimated date of delivery.


8. website

All pricing on the MedicFX website are in NZ currency. For specialist items and custom made customers are encouraged to inquire about the products. For bigger orders a quote can be requested. All codes in  advertising and promotion flyers correspond with the website photos and descriptions. Photos on the website may change and products may be added when ever. MedicFX can not be held responsible for any faults or misunderstanding in the website



Most silicone models can be repaired when needed.. MedicFX offers a repair service at cost for all our products, ask for a free quote. Also there are repair sets available for purchase, with full instructions on how to repair your model in the best possible way.


10. Warranty

MedicFX warrants that the Models supplied will be of merchantable quality and reasonably fit for the purpose(s) mentioned in the descriptions.

All products that arrive faulty or damaged need to be notified with photo of the damage within a week after receiving the products. If the damage or fault is due to fabrication or packaging, the faulty product can be returned and repaired, replaced or refunded.

If the damage is due to malpractice or forcefully opening the packaging the products can still be repaired but repair cost will apply.

MedicFX offers a 3 month warranty on the silicone parts of your model. With normal careful use no rips or tears should occur. If this still happens please sent a photo of the damaged item and we will sort things out.

As all hair is carefully punched in by hand some hairs may fall out by cleaning or rubbing. Please take extra care with all hair-work because MedicFX does not give any warranty on wear and tear on hair.



All MedicFX products are handmade and hand painted by artists and technicians in New Zealand. We pride ourselves of making everything unique so even when creating 2 the same models the end products may be looking slightly different from each other and from photos on websites. Little flaws, dimples and colour spots in skin textures are deliberate to create real unique skin. After all nobody is perfect

If required, detailed photos of your custom made order can be sent out during the fabrication process and before dispatch, to make sure you are happy with the products.


12. Liability

The maximum aggregate liability of MedicFX to any customer under or in connection with these terms is limited to an amount equal to the total amount of the deposits paid by distributor.

If MedicFX is unable to fulfill any obligations all money paid in advance will be refunded without delay.

A party will not be liable for any failure or delay in performance of any obligations to the extent such failure or delay is due to a Force Majeure Event. (Unforeseeable environmental disaster or death.)



The parties shall meet and discuss in good faith any dispute between them arising in connection with these terms and conditions. When there is a problem a customer must not take any legal or other actions to damage the MedicFX reputation, unless there are first taken reasonable steps to come to an understanding.



These term and conditions shall be governed and construed in accordance with the laws of New Zealand and the parties submit to the exclusive jurisdiction of the courts of New Zealand.

By ordering from MedicFX and accessing and using our website all customers agree to these written terms and conditions.